GENERAL POLICY

LEMON NAILS & BEAUTY — TERMS & POLICIES
By booking with us, you acknowledge and agree to these policies.

1. BOOKING, CANCELLATION & LATE ARRIVAL: A valid credit card is required to hold appointments and is only charged after service unless a cancellation/no-show fee applies. Confirmation is sent after booking and a reminder 24hrs before. Please complete your consent form before your first appointment. Cancellation >24hrs: free. Within 24hrs: 50% of booked service; waived if you find someone to take your slot. No-show: 100%. Head Spa deposits apply toward the no-show fee. Nails: >15min late may be cancelled/considered no-show. Head Spa: late arrival does not extend your appointment; service ends at the original time and full fee applies. Major service/design changes, removals, complicated designs or upgrades may not be possible without sufficient booked time. Service times are estimates and may vary.

2. HEALTH, SAFETY & CONDUCT: Inform us before service of health, skin, nail, hair/scalp concerns including eczema, psoriasis, wounds, infections, warts, recent injuries, allergies/sensitivities. Clients are responsible for providing relevant health information. We will recommend suitable options based on your nail/scalp condition; you decide whether to follow our recommendations. We may decline/modify/stop services that are unsafe, unsuitable or beyond our professional ability. Severe ingrown toenails may require medical attention. We may decline/stop service for inappropriate, rude, discriminatory, threatening, abusive or disrespectful behaviour. Clients under 14 must have an adult guardian present throughout service.

3. NAIL SERVICES, PRICING, REFILLS & REPAIRS: Booking prices are general references; final price may vary by design simplicity/complexity, removal, repairs, length, nail art or actual service required. Please communicate concerns about colour, shape, length/design during service so we can adjust them. If your nails were done elsewhere and you book a refill, we may change it to removal/new set if the existing work is poor quality/unsuitable. Contact us and send photos to determine the correct service. If we recommend removal/new set but you insist on a refill, it is excluded from our free-fix policy and we cannot guarantee nail longevity. Complimentary repairs apply to nail enhancements/polish damaged within 7 days when related to our workmanship. Photos may be requested. Damage unrelated to workmanship is charged from $15.

4. REFUNDS: Completed services are non-refundable. If unhappy with your nails, contact us within 7 days. Eligible concerns will be corrected under our complimentary fix policy rather than refunded, subject to applicable law.

5. HEAD SPA: Arrive at least 15min early to complete the consent form. Do not wash your hair; untangle beforehand to maximize massage time; avoid makeup; review product ingredients and disclose allergies. Bring suitable products if allergic to ours. We may decline/modify service if we are not properly informed about special skin/scalp/hair conditions or if the service is unsuitable. If unsure whether Head Spa is suitable for you, contact us through social media/phone before booking. Head Spa is a relaxation/wellness service, not medical treatment. Blow-dry is provided; combs are available.

6. PHOTO/VIDEO & PERSONAL BELONGINGS: We occasionally take photos/videos during services for social media, website, advertising and promotional purposes. If you prefer not to be photographed/filmed, tell staff before service. Clients are responsible for personal belongings brought into the salon.

7. DEPOSITS, PROMOTIONS & GIFT CARDS: Deposits apply toward your service and are subject to cancellation/no-show rules. Promotions, packages, memberships, loyalty/referral rewards and discounts may have separate terms and generally cannot be combined unless stated. Gift cards cannot be exchanged for cash except where required by law. Promotional vouchers/prizes may have separate conditions/expiry.

8. TECHNICIANS, PRICING & POLICY CHANGES: Specific technician requests are accommodated when possible but cannot be guaranteed due to illness, emergencies or scheduling changes; another technician or rescheduling may be offered. Lemon Nails & Beauty may update services, prices, promotions and policies when necessary and correct obvious booking/pricing errors before service.
   Thank you for understanding and respecting our policies.